1. Introduction
Saferun ("Saferun", "we", "us", or "our") operates a roadside assistance platform that connects drivers with verified towing and tyre emergency providers in Nigeria. This Privacy Policy applies to our mobile applications, websites, and related services (together, the "Services").
By creating an account or using the Services, you agree to the practices described here. If you do not agree, please do not use the Services.
2. Information we collect
Account & profile
Name, phone number, email address, password (stored in hashed form), account type (customer or merchant), and verification status. Phone verification may be handled through Firebase Authentication.
Location
Precise or approximate location when you request help, set a pickup or destination, or (for merchants) while you are available to receive jobs. Location is used to match nearby providers and estimate arrival times.
Vehicle & service details
Vehicle make, model, colour, plate number, and related service details (for example towing destination or tyre damage information). Plate lookup may use third-party vehicle registries where available.
Payments
Payment method details are processed by our payment partner (Stripe). We store references such as customer and payment method identifiers; we do not store full card numbers on Saferun servers.
Communications
In-app messages between customers and merchants for an active job, and support tickets or messages you send to our team.
Device & usage
Basic technical data such as device type, app version, and logs needed to operate, secure, and improve the Services.
3. How we use your information
- Create and manage your account, and verify your phone number.
- Match customers with nearby merchants and fulfil towing or tyre requests.
- Enable price negotiation (haggling), job updates, and in-app chat.
- Process payments, refunds, and transaction history.
- Provide customer support and resolve disputes.
- Improve safety, detect fraud or abuse, and enforce our terms.
- Send service-related notices (for example job status). Marketing messages only where allowed and with your choices respected.
- Comply with legal obligations and respond to lawful requests.
5. Payments
Card payments are processed by Stripe. Their handling of payment data is governed by Stripe's Privacy Policy. Depending on the job, payment may also be settled in cash as shown in the app.
6. Location data
Location is central to roadside assistance. Customers share location to request help and set destinations. Merchants share location while online so we can offer nearby jobs and show estimated arrival times.
You can control location permissions in your device settings. If you deny location access, some features of the Services may not work.
7. Data retention
We keep personal information for as long as your account is active and as needed to provide the Services, resolve disputes, enforce agreements, and meet legal, tax, or accounting requirements. When information is no longer required, we delete or anonymise it where practicable.
8. Security
We use administrative, technical, and organisational measures designed to protect personal information, including encrypted connections, hashed passwords, and access controls. No method of transmission or storage is completely secure; please use a strong password and keep your device secure.
9. Your rights
Depending on applicable law in Nigeria and other regions where we operate, you may have rights to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account or certain data
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
To exercise these rights, contact us using the details below. We may need to verify your identity before responding.
10. Children
The Services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Material changes may also be communicated in the app or by email where appropriate. Continued use of the Services after changes take effect means you accept the updated policy.
12. Contact us
Questions about privacy or this policy? Reach our team at:
Saferun
No 9B Seguela Street, Wuse Zone 2, British Village, Off IBB Boulevard, Abuja, Nigeria
privacy@saferun.ng